Our clients are at the heart of our business and delivering an outstanding service at all times is what we strive to do. However, we recognise that from time to time we may give you cause to make a complaint. We treat any complaint very seriously and aim to resolve all complaints fairly and promptly.

If you feel dissatisfied with any aspect of our service, please contact us at complaints@micap.com. We will immediately carry out an investigation of your complaint and will provide a written response.